Terms of Use
TENTATIVE BOOKINGS
Cuisine On Cue will hold a tentative booking for a maximum of seven (7) days from the date of the enquiry
FOOD SAFETY
Cuisine on Cue prepares and delivers food in compliance with Australian Food Safety Standards and the Food Act 2006. To remain compliant Cuisine on Cue will not leave behind food after an event.
PRICES
All prices are subject to change without notice. All individual prices quoted are inclusive of GST. The full amount including GST is quoted in the Financial Summary.
CONFIRMATION DEPOSIT
Upon confirmation of your event a non-refundable administration fee of 10% OR $1,000.00 (whichever is less) is required to secure your event for your specific date. Cuisine On Cue Terms & Conditions must be signed at this time. Failure to provide a fully signed Terms & Conditions, credit card details and the relevant deposit on confirmation may result in the release of that date and your event not proceeding. Paying your deposit accepts the terms and conditions as per this document.
PAYMENT TERMS
Full payment is required no later than seven (7) days prior to the date of the event. Failure to meet these requirements may result in your event not proceeding. Upon confirmation of your event, credit card details must be supplied to Cuisine On Cue, which will be held on file. The client agrees to the use of these credit card details for the payment of any additional charges after the event, only if the client fails to pay on the seven (7) day payment terms. A separate invoice will be sent after the event for any additional charges (beverages on consumption etc). Please note that all Mastercard and Visa credit card payments incur a 1% surcharge, AMEX credit card payments incur a 2% surcharge and we do not accept Diners.
BREAKAGES
Any missing equipment, breakages and/or damage to equipment supplied by Cuisine On Cue, will be added to your additional charges invoice for payment after the event.
EQUIPMENT USE
Upon request, and subject to approval, Cuisine On Cue may allow suitable equipment items to be left at an event for the use of the client. This will incur a collection fee that will be on-charged to the client. Cuisine On Cue does not accept any responsibility for outside equipment brought onto the premises. Cuisine On Cue does not accept responsibility for any loss or damage of any property belonging to the client or their guests before, during or after an event.
CANCELLATION POLICY
Notice of cancellation must be in writing. A cancellation fee will be incurred, the amount depending upon the number of days prior to the event, subject to the discretion of Cuisine on Cue. Specific details below:-
If notice is given 30 days or more out from your event, the non-refundable administration fee will be lost
If notice is given between 14 and 30 days prior to your event, you will be liable for 50% of the catering costs
If notice is given between 7 and 14 days prior to your event, you will be liable for 75% of the catering costs
If notice is given 7 days or less prior to the date of your event, you will be liable for the full invoice amount for your event, and any other associated costs related to your event
CHANGE OF DATE/POSTPONEMENT
Postponed events must be re-booked at the time of postponement. If you wish to change your secured date and the new date requested is not available, this will be deemed as a cancellation – see above cancellation policy. Reassessments must be received in writing to be effective.
A change of date request 30 days or more prior to the date of your confirmed event, is subject to availability. If you request a change of date within 30 days of your confirmed date, the non-refundable administration fee will be absorbed and your event will be transferred to your new date, subject to availability. Events cannot be postponed within 7 days of a confirmed event date. This will be deemed as a cancellation and you will be liable for the full invoice amount for your event and any other associated costs related to your event.
COVID-19 CANCELLATION POLICY
Cuisine on Cue recognises the uncertainty that COVID-19 has caused and we want to ensure flexible and fair outcomes should Government restrictions be reimposed for COVID-19 in Queensland resulting in the forced cancellation of functions.
In the event of a Government mandated lock down or change in COVID-19 restrictions, Cuisine on Cue will charge an administration fee to cover any production costs and resources that have already been allocated to this function, plus any non-refundable third-party infrastructure, hire or event fees.
10% administration fee of total quoted function, along with any direct food and labour costs incurred plus any third party costs incurred by Cuisine on Cue, as stands at the announcement of the Government restrictions.
CONFIRMATION OF DETAILS
Menu selection must be confirmed no less than fourteen (14) days prior to any event. Adjusted numbers and dietary requirements are required by close of business no less than ten (10) working days prior to the event date. Any changes after this date are subject to approval by Cuisine On Cue. Additional charges may apply.
RESPONSIBLE SERVICE OF ALCOHOL
In accordance with the Liquor Licensing Act, Cuisine On Cue reserve the right to refuse alcohol service to minors under the age of 18 and/or those supplying alcohol to minors, and to any person we deem to be intoxicated.
STAFF
Staff costs have a minimum charge of four (4) hours. Staff hours are charged to and from the Cuisine On Cue base. Cuisine On Cue will not accept the harassment of staff by patrons attending an event and reserves the right to suspend service or cancel an event as a result. The client will be liable for the full cost of the event.
CLIENT ACKNOWLEDGEMENT
The client is required to inform all relevant persons involved in the organising of the event, whether colleagues or contractors, of Cuisine On Cue Terms and Conditions.
WASTE DISPOSAL
According to food and health regulations, Cuisine On Cue cannot transport rubbish in our vehicles and therefore are required to leave all rubbish on site. Staff will need to be informed of where to leave rubbish on site accordingly.
